Overview:
The Stock Manager is responsible for supporting the daily operations of the store contributing to the customers’ exceptional shopping experience through greeting, maintaining salesfloor replenishment and visual standards, fitting room control, processing basic transactions promptly and accurately, managing inventory movement, ensuring the backroom is organized and running in an effective, productive and safe manner.
Responsibilities:
- Welcomes customers and sets the tone for a friendly, professional shopping experience
- Assists in running the fitting room and “go backs”
- Handles customers sales transactions promptly and efficiently
- Produces work that is thorough, accurate and neat
- Maintains the backroom in an orderly and efficient manner
- Assists with all stock functions including shipping, receiving, transfers, RTVs, cycle counts, paperwork etc. following company Policy & Procedures
- Leads physical store inventories in partnership with General Manager
- Identifies product concerns and communicates inventory needs to support business goals
- Controls inventory and shrink losses according to company standards
- Controls company’s assets, i.e. key control, loss prevention measures, inventory paperwork and company
- standards of conduct per the employee handbook
- Strives for 100% accuracy and compliance in cash handling, inventory management/movement, fixtures and property repair & maintenance
Merchandising/Housekeeping:
- Straightens, cleans and helps maintain the store and backroom areas
- Ensures merchandise is delivered to the sales floor in a timely manner, fills in merchandise on the sales floor from the back room as well as a fitting room area
- Maintains a clean and visually appealing cash wrap area at all times (i.e. display cases, earring fixtures, clutter free, etc.)
Miscellaneous:
- Understands and follows all company policies and procedures
- Adheres to company guidelines of dependability, including attendance and requirements
- Maintains a professional appearance whenever on the shop floor
- Completes other duties assigned by store management
- Attends Store Meetings
- Comfortable with being on camera for social media purposes (both stills and video)
Other Skills & Abilities:
- Good verbal and communication skills
- Good observation skills – identifying and assessing customer and employee behavior, reactions, floor awareness, etc
- Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures
Physical Demands:
- Standing, walking, bending, squatting, twisting and climbing ladders 6-12 feet
- Simple grasping, pushing, lifting and or carrying things with right/left-hand which weigh 3-15 pounds
- Reaching above or below shoulder level
Work Environment:
- Maintains a friendly, positive, and professional behavior/conduct at all times
- Participate in a work climate that inspires mutual trust, respect and teamwork to achieve goals
Requirements:
- Retail experience preferred
- Ability to work flexible schedule including nights and weekends
- High School education or equivalent
